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Tag: "banking"

US Consumers Continue to Leave the Branch; A New, “Virtual” Banking Segment is Rising and Threatens Traditional Bank Sales Systems

NEW YORK, March 21, 2012 /PRNewswire/ – New consumer research presented by the consulting firm Novantas at CBA Live 2012 today shows that banking customers increasingly prefer non-branch channels for a range of day-to-day banking transactions, from deposits, to solving service problems. As many as 35% of US banking customers are now “virtually domiciled,” essentially not using branches […]