While
choosing a schema to implement on the various cycles for your
organisation, choosing one out of the many options may seem like a
daunting task. Even as an individual, taking up certifications only
based on what your company follows may not be the ideal solution in
terms of expanding your base and eligibility for the next steps in
your career. ambitious you can even implement changes in lifestyle
and have better work-life balance if you take serious note of the
radical thinking that many of these certifications as you draw
parallels between human and computer! When it comes to ITSM, the
clear answer is and has always been ITIL since its inception. The
latest iteration, ITIL
4 foundation certification
which was released in Feb 2019 is making the rounds among individuals
and organisations both small and big. Discussing the validity of ITIL
4 in your organisation is a crucial step that requires careful
examination. Here are a few key points about ITIL 4 that could help
you bring the next big step in your career as well as business.
Stronger
correlation between IT and Business:
ITIL can be considered the step-stool that brings ground level IT
functions closer to larger business strategies. The ITIL framework
enables larger interaction with clients and contractors and closes
the loop on every functional cycle in the organisation.
Integrating
systems and workflows: With
the advent of technology ever on the rising path, it becomes a
crucial step to consider that one model of approach for a particular
team in the organisation may not be good for another. ITIL can help
you take advantage of several development workflows and
collaboratively works between cross-functional teams to carry
forward the company vision. This also one of the biggest advantages
for individuals to take up ITIL
4 foundation course,
as it can be seen as an all-round performer.
Improves
reliability: Incident
management and problem management are a large part of ITSM that
oftentimes is on the backburner during the development phase. Apart
from the obvious advantages of minimising disruption and improving
stability, ITIL 4 helps integrate processes and policies that allow
for eliminating root causes. Placing a large emphasis on continuous
improvement not just in development, but the post-development phase
is crucial in binding the forces that propel the company and
individual to greater heights.
FM
accountability:
The problem with mounting costs on IT services, is that it may
impact the integration of improved technology into IT systems.
Taking longer to get ahead of the game, only means slower profit
growth. ITIL 4 harps on setting up large parts of internal work with
cost transparency as the core. With a close eye on the detailed
metrics, you can make better budget decisions.
Change
Management and Agility:
The change managers of today, have been through some tumultuous
records. Integration of cloud services; changing from traditional
models towards Agile, Scrum and DevOps, integration of data
management and analytics; automation – keeping track of
implemented changes, while making room for more changes is a
crucial tool in the box that several companies miss out on.
Fore-thinking in terms of leaving room for more and being on the
get-go at every step takes practice and strict adherence to best
practices – an area that ITIL 4 serves well in. Just saying
continuous improvement is part of our motto is not enough. Planning
towards making room for said improvements is the key.
Torchbearer
for digital transformation: With
IoT, quantum computing, AI and robotics slowly becoming a reality
that we witness/use on a daily basis, having the ability to make
informed decisions to integrate and grow with the latest is the
challenge that Industrial revolution 4 brings us. With ITIL 4
placing immense importance on this crucial step, you can sit back
and relax while the practices and processes do what they do best and
allow the natural flow of things to occur at your organisation
organically. A human-centric mindset is still the core of all things
new, and ITIL 4 gives you the key to unlocking the potential of
being different from the rest.
Holistic
approach:
Several workflows and process parameters fail from the drawback of
only being able to optimize one area or sector in an organisation.
With the end-to-end model of ITIL 4, individuals and organisations
benefit from standardizing certain frameworks that allow
participation of the entire workforce.
With
all these things to keep in consideration, implements ITIL right
isn’t easy and getting yourself an ITIL 4 foundation training can
go a long way in streamlining the future missions of your
organisation and you.