Telecommunications operator AT&T began to experience a nationwide technical outage on Wednesday evening that made it impossible for its customers to use 9-1-1 emergency services from AT&T serviced phones.
The outage was resolved late Wednesday night, but authorities in Washington, D.C., Florida, Louisiana, Tennessee, Texas, Colorado, Virginia, and Indiana have offered alternative numbers to text or call in the case of emergency.
Aware of issue affecting some calls to 911 for wireless customers. Working to resolve ASAP. We apologize to those affected.
— AT&T (@ATT) March 9, 2017
AT&T officials said that a service issue affected wireless 9-1-1 calls.
Federal Communications Commission director Ajit Pai tweeted that he is from the government and here to help.
We're receiving reports of widespread AT&T 911 call outages. @FCC public safety staff are investigating. I'll post more info once available.
— Ajit Pai (@AjitPai) March 9, 2017